Your personal data belongs to you. This page explains exactly what information queen ph collects, why we collect it, how we keep it safe, and what rights you have as a player in the Philippines.
When you register and use the queen ph platform, we collect certain personal information that is necessary to operate your account and comply with regulatory requirements in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, betting history, and payment method details to process your requests accurately and securely. Technical data — including your IP address, device type, browser version, and session timestamps — is gathered automatically to maintain platform security and improve your experience. We may also collect information you provide voluntarily when contacting our support team or completing surveys. All information collected is handled in strict accordance with applicable data privacy laws and our internal data governance standards.
The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by our licensing obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are essential and cannot be opted out of while your account remains active. Transactional and behavioural data helps us detect suspicious activity, prevent fraud, and ensure that our responsible gaming tools are working effectively for every player. We may use aggregated, anonymised data to analyse platform performance, improve game offerings, and develop new features that better serve Filipino players. We will never sell, rent, or trade your personal information to third-party marketers, and we do not use your data for any purpose beyond what is described in this policy without your explicit consent.
queen ph uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are strictly necessary for the platform to operate and cannot be disabled without affecting your ability to use the service. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may arise — this data is used solely to improve the platform experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the queen ph platform.
We share your personal data only with trusted third parties who are essential to delivering our services, including payment processors, identity verification providers, and our licensed game software suppliers. All third-party partners are contractually required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any purpose other than the specific service they provide to queen ph. We may disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so or if we believe disclosure is necessary to protect the rights, safety, or property of our players or the platform. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place and the transfer is necessary to provide the service you have requested. Any such international transfers are conducted under strict contractual protections consistent with applicable Philippine data privacy regulations.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the queen ph platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your account credentials and financial details remain confidential at all times. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify you and the relevant regulatory authorities in accordance with our legal obligations under Philippine data privacy law.
We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory and legal obligations in the Philippines. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering and gaming regulatory requirements. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised in accordance with our data retention schedule. If you request the closure of your account, we will begin the process of removing or anonymising your personal data as soon as our retention obligations permit. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.
As a player based in the Philippines, you have a number of rights in relation to your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request the deletion of data that is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of data processing, to request that we restrict how we use your data in specific circumstances, and to receive your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team through the details provided on our platform — we will respond to all verified requests within the timeframes required by applicable law. We will never penalise you for exercising your data privacy rights, and your account will not be affected by any such request.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer to players in the Philippines. When we make material changes, we will notify you through a prominent notice on the platform or via the contact details associated with your account, giving you sufficient time to review the updated policy before it takes effect. The date of the most recent revision is displayed at the bottom of this page so you can always identify the current version. Continued use of the queen ph platform after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we are protecting your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way queen ph handles your personal data, please reach out to our support team who are available around the clock to assist players across the Philippines. You can also find answers to common privacy-related questions on our FAQ page. For matters relating to your account terms and conditions, please refer to our Terms and Conditions page. If you wish to exercise your rights as a data subject or lodge a complaint about our data handling practices, our team will guide you through the process and ensure your request is handled promptly and fairly. We are committed to maintaining the highest standards of data privacy and transparency for every member of the queen ph community.
Last updated: June 2025. This policy applies to all queen ph members in the Philippines.
A quick look at the protections built into every queen ph account.
Every connection to the queen ph platform is protected by SSL/TLS encryption, keeping your login credentials and financial data secure in transit at all times.
We verify every account using government-issued ID to protect you from fraud and ensure only you can access your funds and personal information.
Your personal information is never sold, rented, or shared with third-party marketers. We use your data only to operate and improve your experience on our platform.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and delete your data. Our team is ready to assist with any data privacy request.
Our support team is available 24/7 to answer any privacy-related questions and help you exercise your data rights as a player in the Philippines.